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Exceed Customer Expectations
Exceed Customer Expectations
What Does the Customer Expect of You?
In these troubling economic times, people are more aware of how, when, and where they spend their money. They are very careful about who they do business with. This makes the job, whether you own the business or not, of acquiring and keeping the customer harder. However, you have the power of either losing the customer or creating a loyal customer. We all would like to do the latter; therefore, you have the responsibility to serve the customer the best that you can. At the very least, you MUST meet the customer’s expectations, or risk losing the customer to the competition. This means, to obtain customer satisfaction, you must understand what the customer wants and expects from you and your company.
What does the customer expect of you and your company? Here are listed five expectations that all customers have of you:
1). To be accurate- they want what they ordered, and how they ordered it. They expect to get it when it was promised and to be billed the price that was quoted.
2). Your attention-They want you to listen and be engaged in their problems. This means they want your response to show that you care about their problems.
3). To value their time- time is most valuable to all of us. The customer wants you to value and not waste his time. He wants all transactions to be completed in a timely fashion, and if a problem occurs he wants a fast solution. If you are at a loss for finding a solution then an attempt should be made to either help them yourself or find some one who can help them.
4). To have knowledge- The customer expects you to be knowledgeable enough to solve or attempt to solve his problems. They expect you to have an unlimited acquaintance with the product and to be able to answers their questions about the product.
5). To provide a human touch- They want to be served by a “human’ not a robot who reads from a script. They want you to see things from their perspective. They want you to treat them with compassion and not as a transaction. Therefore, when greeting the customer, stop and think what you would want in that situation.
By acting on the aforementioned customer expectations, you can stand out from your competition in a positive light. Once you learn the customers’ expectations you can then find ways to exceed their expectations. This will ensure customer satisfaction and their loyalty to you and your company.
About the Author
Audrey Robinson is a research scientist in Cell and Molecular Biology. She is dedicated to the field of cancer research and has striven to support this research through her internet business marketing products for financial education and wealth management. She is also a coach for internet marketers. Visit her websites http://www.successinmasteringwealth.com/?t=earticlesbase and http://www.theprosperitymall.com/?t=articlesbase which offer help for those seeking financial freedom and independence as well as wealth management education.
What is 6′ 9″. Please help?
6′ 9″ – is this a height.
I have to answer this question but dont fully understand or know how
To exceed the expectations of your customer, what would you do for a 6′ 9″ guest checking in?
Answer: 6′ 9″ means 6 feet and 9 inches is the height of the guest checking in.
This height expressed in English system of measurement can be transformed to metric system in terms of meters and centimeters:
= (2.54[6{12} + 9])/100 meters
= (2.54[72 + 9])/100 meters
= (2.54[81])/100 meters
= 205.74/100 meters
= 2.0574 meters
= 2 meters & 100(0.0574) centimeters
= 2 meters & 5.74 centimeters
Answer: 2 meters & 5.74 centimeters
Dr. Tony Alessandra: Exceeding Customer Expectations
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